Troubleshooting

Not enough credits

This is the most common reason an export does not start. With less than 400 credits, the export panel shows Insufficient credits for this operation and a Top up credits link. Nothing is charged.

Your poses stay: they are saved in the browser. Top up in a new tab, come back and press the export button again. If you reloaded, use Resume building on the start card.

The export failed

When the build itself fails, the panel says Export failed followed by the reason, and Your credits were not charged; you can try again. Close the panel and export again.

• Concurrent asset job limit reached (3/3)

  Three of your builds are running at once. Wait for one to finish, then export.

If an export fails twice with the same poses, report it (see the last section) so we can look at that build.

The preview does not load

The builder draws the ped with your graphics card in the browser. If the viewport stays empty or shows Preview failed to load:

• Reload the page. A saved draft comes back with Resume building.
• Turn on hardware acceleration in the browser settings.
• Try a current Chrome, Edge or Firefox on a computer. Very old or weak devices may not run it.

If the whole page says No preview character available right now, the ped could not be fetched. Try again in a minute.

Poses do not behave

• Add pose is greyed out

  The playhead is on a pose or less than 2 frames from one. Move it a little, or edit the existing pose with the pencil.

• Play does nothing

  You are still posing. Press Done posing first.

• The arm does not go where I drag

  An arm or leg cannot stretch; past its reach it only points at the handle. Move the body closer, or turn the upper arm first.

• The animation starts with the arms held out

  That is the rest pose of the ped. In the first pose, move both hands down, or start from a ready pose.

• The ped turns its back after a ready pose

  A known problem with Crouch (hands up), Lean forward and Wide squat. Undo with Ctrl+Z and pose by hand until it is fixed.

• A ready pose threw away my changes

  Start from replaces the whole pose. Undo with Ctrl+Z, or apply the ready pose first and adjust after.

• The feet sink into the floor

  Body height is below 0. Bend the legs or move the feet up so they meet the floor again; the range is -120 to +50 cm.

• A pose flips or snaps between two poses

  A part was turned far, more than half a turn, between two poses. Add a pose in between, or turn it back the short way.

My poses are gone

• Another browser or computer: the draft is saved only in the browser you built it in.
• A private window or cleared site data: the draft is deleted with the rest of the site data.
• After an export: a finished export clears the draft. The animation itself is in your animations.
• A second animation: there is one draft per browser. Starting a new one replaces it.

The animation does not play in game

• Full restart. Restart the whole server after installing, then reconnect. If the dictionary did not load, the F8 console shows anim dict failed to load. Full server restart needed after adding the resource.
• server.cfg. The ensure line must name the folder you created, and that folder must contain fxmanifest.lua directly, not inside another folder.
• Command name. The command is the name at export time, shown in the export panel and on the result page.
• Other peds. It plays on human peds only. Animals cannot play it.

Still stuck

Use Report a problem at the bottom right of the page, so we see what you see, or ask in the SwisserAI Discord. Mention the animation name and what happens.