Help
FAQ
Short answers to the questions server owners ask most.
General
Which frameworks are supported?
ESX, QBCore, Qbox, ox_core, vRP, Creative and ND Core on FiveM, VORP and RSG on RedM. Many popular banking, inventory, garage and housing scripts are read on top. Others can be added under Custom tables.
What does it cost?
Monitoring a server costs 5,000 credits every 30 days, paid by the server owner. The first 7 days after the agent connects are free. Each answer with a chart costs 25 credits, and so does each answer in a crash chat; every member pays for their own questions. When the assistant asks you something back, cannot answer, or runs into an error, nothing is charged. Alerts, dupe watch, Discord messages and the automatic crash reports are included. All details in Pricing and billing.
What happens when my credits run out?
The agent stops collecting new data, but stays connected, and your data stays. You get a reminder three days before. Add credits or subscribe and collection starts again by itself. See When your credits run out.
Does it slow my server down?
The agent reads your database carefully and backs off when the server is busy. After the first read it only looks at changes.
Can I connect more than one server?
Yes. Each server is set up on its own and has its own agent, data choices and members. Switch between them at the top of Server Reports.
Does it work with RedM?
Yes, with VORP or RSG.
Safety and data
Can the agent change my database?
It never changes your game data. With the recommended option it creates one separate login that can only read. With your existing connection it only runs read operations.
Does my database password leave the server?
No. Passwords, license keys and tokens stay on your machine. They are also removed from log lines and crash dumps.
Can you see who my players are in real life?
No. Player license ids, Discord ids, IP addresses and hardware ids are never sent. Players are sent as pseudonyms made on your server. In-game names only if you allow them.
How long is my data kept?
Game data 30 days, crash reports 180 days. The full list is in Your data and privacy.
What happens when I delete my server?
Collection stops, access ends for everyone and the data can no longer be viewed. See Delete the server and its data.
Setup
My server runs on a game panel. Can I use it?
Most panels do not let you run a second program, so not yet. See Containers and game panels.
Do I need txAdmin?
No. With txAdmin you also get play sessions and log lines in crash reports.
Do I need to edit a config file?
No. The agent finds your server and database by itself, and everything else is set in the browser.
I moved my server to a new machine
Install the agent on the new machine with a new code from the Connect page. The new agent replaces the old one. Your server, its members and its settings stay. Then uninstall the agent on the old machine.
Using it
Why is a number different from what I see in game?
The agent sees what your server saves to the database. Money a player has not saved yet shows up after the next save. Some values are worked out from changes, and the chart then says so.
Can my staff use it without seeing everything?
Yes. Invite them as members. They can ask questions but cannot change settings. See Members and roles.
Is the dupe watch always right?
No. It flags what looks unusual for your server. Treat it as a hint and check the character before you act.