Troubleshooting

The search finds nothing

• Nothing in the packs matches that The curated search looks for your text inside the model names. Use one English word, or part of one: desk rather than office desk.
• Nothing on Sketchfab matches that Check the licence switches first: with only CC0 on, most everyday objects find nothing, because CC0 on Sketchfab is mostly museum scans. Switch CC-BY back on.
• Set the category back to All, and try a shorter search.
• Looking for one model you saw on Sketchfab? Untick Hide models over 150,000 triangles. Models that are not free to download are never listed.

Sketchfab does not connect

• You landed on another library page. After the approval, Sketchfab sends you to the public library page. That is expected; open Model library from the sidebar again and import from there.
• A message says Could not connect Sketchfab with a reason. state_expired means more than ten minutes passed between Connect Sketchfab and the approval; missing_state or state_mismatch means the browser lost the short cookie of the connection, often in a private window or with strict cookie settings. Press Connect Sketchfab again and approve right away, in a normal window.
• You denied the request on Sketchfab. Press Connect Sketchfab again and allow it.

The import does not start

The message appears at the bottom of the screen. Nothing is charged in any case.

• Concurrent asset job limit reached (3/3) Three asset jobs are running, imports or other tools. Wait until one is done; imports usually take seconds.
• Connect your Sketchfab account first The connection is missing or was removed. Press Connect Sketchfab.
• SKETCHFAB_TOKEN_REFRESH_FAILED Sketchfab no longer accepts the stored connection, for example because you removed SwisserAI from your Sketchfab account. Open the model again and connect once more.
• SKETCHFAB_MODEL_NOT_DOWNLOADABLE or SKETCHFAB_LICENSE_NOT_ALLOWED The author turned off downloads or changed the licence since the search. Pick another model.
• SKETCHFAB_NO_GLTF_AVAILABLE Sketchfab has no glTF download for this model. Pick another one.

The import failed

A failed import shows Failed on its card and page, with the reason. It costs nothing.

• ASSET_SCALE_IMPLAUSIBLE: model is 4842.3 m across (maximum 2000.0 m); export in metres and retry. The model was made in centimetres or another unit and comes out wider than 2,000 m. It was the most common failure of Sketchfab imports in September 2026. The Sketchfab dialog cannot scale, so download the model from its Sketchfab page, scale it in Blender to real size, export a GLB and convert it with GLB to FiveM.
• SOLLUMZ_EXPORT_FAILED: Blender reported export errors. Check worker logs for details. or a Blender timeout: the exporter could not build this model, often a dense scan or a scene with many parts. Try Hero object once, or pick a lighter model; the triangle count is in the dialog.
• A triangle budget failure: the model had more than 80,000 triangles as a World prop after the reduction. Import it as a Hero object, which allows 110,000, or choose a lighter model.
• If the same model fails twice with the same message, report it; see below.

The prop has the wrong size or lies on its side

• Curated model: import it again and set Scale or Rotation (°) in the dialog, with Show size as a guide. Watch Output bounds.
• Any imported prop: open its asset page and use Scale or Rotate in the editor, then rebuild for free; see Fixing and rebuilding.
• The bar above the view on the asset page shows the real size in metres. A door is about 2 m high, a chair about 0.85 m.

The prop does not show in game

• Folder. fxmanifest.lua must sit directly in the resource folder, not in a second folder inside it. The zip has no outer folder, so unzipping it into a new folder is right; unzipping with a tool that adds one is not.
• server.cfg. The ensure line must match the folder name.
• Full restart. Restart the whole server after adding the resource, and reconnect.
• Model name. Spawn it with the name from the import, the same as the .ydr in the stream folder, such as park_bench. The spawn script on the install page prints a message when the model is not streamed.
• Keep the YTYP. Without park_bench.ytyp the game does not know the model.

Still stuck

Use Report a problem at the bottom right of the asset page, so we see the import you mean, or ask in the SwisserAI Discord. Mention the model name, the source (curated or Sketchfab) and what you see.